PhotoPhilia Support

Frequently Asked Questions and troubleshooting

Q1	How to make the program work after the trial period expires?
Q2	What is your upgrade policy?
Q3	I lost my registration key.
Q4	Installation produces error messages and fails...
Q5	Cannot read AWD files (Microsoft FAX format)...
Q6	How open AWD files (Microsoft FAX format) from Outlook attachments?
Q7	Cannot read some WPG files (WordPerfect Graphics format).
Q8	Aspect ratio is incorrect while printing some AWD and TIFF files.
Q9	Do you have an Apple Computer compatible version?
Q10	Does PhotoPhilia™ provide the ability to create a standalone slideshow that I can share with others?
Q11	Icon files are displayed as PhotoPhilia icon...
Q12	How to print multiple images per page?
Q13	Batch converting, scanning multiple images and other batch operations fail...
Q14	Does PhotoPhilia support RAW formats from digital cameras?
Q15	How to use Red Eye Reduction tool?
Q16	The program repeatedly crashes when AVI or MOV files present in a folder.
Q17	PhotoPhilia™ Help is not opened on Windows Vista.

Latest version of PhotoPhilia™ 1.9.4

You can check the installed version in the About box (menu Help/About). To install the latest version download the full distributive pholi194.exe (file size is 4.1 MB).

Changes and fixes in the version 1.9.4:

Windows Vista operating system is now supported

Installation is fully redesigned

MSP extension (MS Patch Windows Installer vs. MS Paint image) association is corrected

Fixed bugs for multi-processors system

"Show image rotated according to Orientation Exif tag" option is set by default

Note. Version 1.9.4 starts the trial period from the beginning if the previous version 1.9 or 1.9.1 - 1.9.3 has already expired.

Changes and fixes in the version 1.9.3:

Konica-Minolta Maxxum/Dysan D7 RAW (*.MRW) format is supported.

Fixed option "Keep modified date for JPEG transforms".

Fixed bug with incorrect selection set in album after deleting item.

Changes and fixes in the version 1.9.2:

Nikon D50 RAW (*.NEF) format is supported.

Fixed bug in reading Nikon D70s RAW (*.NEF) format.

Fixed bug on Copy All command in File Comments for Maker Notes.

Subformat *.PGM of Portable Bitmap Utilities is supported.

Changes and fixes in the version 1.9.1:

Nikon D70s RAW (*.NEF) format is supported.

Sony Digital Camera RAW (*.SRF) format is supported.

FUJIFILM Digital Camera RAW (*.RAF) format is supported.

Canon EOS 350D RAW (*.CR2) format is supported.

Portable Bitmap Utilities (*.PPM) format is supported.

Fixed bug: built-in slideshow settings is overwritten by settings from standalone slideshow creator.

Changes and fixes in the version 1.9a:

Nikon RAW (*.NEF) for D70 and D2H cameras are supported in addition to D1X/D1H, D100.

Fixed bug: image screen becomes blank after rotating in full screen.

Changes and fixes in the versions prior to 1.9:

Fixed infrequent installation error "C:\WINNT\SYSTEM32\CONFIG.NT. The system file is not suitable for running...".

Fixed infrequent fail on starting the program.

Fixed bug in the Slideshow Creator when changing output folder for Put in subfolders option.

Fixed work with palette for halftone mode in the main program and player.

Fixed bug in Global Search (unrequested files with short file names match search pattern).

Fixed bug while using PageUp/PageDown keys in full screen mode with several images on screen.

Added search in several folders in Global Search.

Fixed error in reading exif data for some images.

New option "Keep Orientation Exif tag" for rotating images.

Fixed bug while clicking in Image view on readable image.

Fixed bug while closing new album.

Fixed long pause while album thumbnail is selected in a folder.

Fixed bug while starting update thumbnails from the current top index.

Fixed bug: built-in slide show does not finish after last image.

Restored functionality in full screen: left mouse button goes next, right mouse button goes previous.

Show thumbnails option in Slideshow Creator.

Fixed bug with navigating to the root drive from Windows Explorer.

Image loading interruptable functionality is improved.

Additional WMF subformat is supported.

Several improvements are done.

48 bits per pixel TIFF LZW subformat is supported.

Fixed bug while reading some subformat of 16 bits per pixel grayscale TIFF.

Fixed bug in reading RAW files from Minolta A1 and A2 models.

Fixed bug in reading field from some Exif files.

The "New Files" button in WIA dialog is added.

Several improvements are done.

Fixed bug in HTML Generator for "The same folder" option.

New Folder and edit box in the "Browse for folder" dialog.

Improvement in reading Exif fields.

Frequently Asked Questions and troubleshooting

How to make the program work after the trial period expires?

You should order PhotoPhilia™. Once you have purchased the product a registration key will be sent to you via email. This registration key allows you to use PhotoPhilia™ once the trial period has expired.

What is your upgrade policy?

All versions 1.x will be free for all registered customers of the previous versions.

I lost my registration key.

Please email to support@pholix.com providing your first and last name, and other order information, such as phone, address, company name, etc. We will try to find your order in the database and send the registration key to you as soon as possible.

Installation produces error messages and fails. Possible error messages: "pholi194.exe is not a valid Windows NT application", "Checksum is incorrect. Installation file may be corrupted".

Self-extracted distributive file pholi194.exe may be downloaded incompletely or was corrupted during transferring over network. It is recommended to download it again.

Cannot read AWD files (Microsoft FAX format).

Please, download the latest version.

How open AWD files (Microsoft FAX format) from Outlook attachments?

Set PhotoPhilia™ as a default application for AWD extension. You can manage file associations with the menu command Tools\File Types in PhotoPhilia Explorer.

Cannot read some WPG files (WordPerfect Graphics format).

Please, download the latest version.

Aspect ratio is incorrect while printing some AWD and TIFF files.

Please, download the latest version.

Do you have an Apple Computer compatible version?

Our program works in MS Windows operating system only on Intel platform. It is not designed for Apple/Mac, and at present we do not plan to prepare a version for Apple/Mac.

Q10

Does PhotoPhilia™ provide the ability to create a standalone slideshow that I can share with others?

PhotoPhilia version 1.9.4 has Slideshow Creator tool which allows you to create and share slideshows with captions, background music, transitions. Please download the latest version.

Q11

Icon files are displayed as PhotoPhilia icon after installing version 1.6 (the same problem happened with cursor files). Some icons in My Computer folder, for example ZIP drive, are also replaced by PhotoPhilia icon.

Open the following REG file restoredefaulticoncursorview.reg (file size is 0.2 Kb), or download it and merge into the Registry: locate the downloaded REG file in Windows Explorer and double-click on it, or select menu command File/Merge in Explorer. This patch restores default system view of *.ico and *.cur files. Restart computer after applying the changes into the Registry.

Q12

How to print multiple images per page?

You can print multiple images per page with the menu command File/Print/Thumbnails in PhotoPhilia Explorer or File/Print/Album in PhotoPhilia Album. Set desired Rows and Columns numbers in the Print Thumbnails dialog box. For example, if you wish to print 6 images per page, then you may set Rows=3 and Columns=2. The number of printed images on one paper is equal to product Rows * Columns. It is always recommended to click Preview button before actual printing.

Q13

Batch converting, scanning multiple images and other batch operations fail with the resulting message:
Conversion completed
Files processed: N Errors: N.

This problem is usually caused by incorrect folder path entered in the "Destination folder" field. Specify the full path to the output folder - type destination folder path with drive letter, for example C:\Pictures\Photos, or a UNC network path such as \\Common\Pictures\Photos. It is recommended to use the Browse button to select existing destination folder for output images.

Q14

Does PhotoPhilia support RAW formats from digital cameras?

PhotoPhilia version 1.9.4 supports RAW formats from the following digital cameras: Canon (*.CRW, *.CR2), Minolta (*.MRW), Nikon (*.NEF), Sony (*.SRF), FUJIFILM (*.RAF).

To read Canon RAW files (*.CRW) you have to download the additional package phcrw6.exe (file size is 2.0 Mb) and install it over the existing version.

To read Nikon RAW files (*.NEF) you have to download the additional package phnef4.exe (file size is 2.8 Mb) and install it over the existing version. Supported cameras: D1X/D1H, D100, D2H, D50, D70 and D70s.

Q15

How to use Red Eye Reduction tool?

Red Eye Reduction tool is implemented since version 1.8, the older versions doe not have this tool. To use the "red eye feature":
- Open image in Editor by menu command File/Edit in PhotoPhilia Explorer or File/Edit Mode in PhotoPhilia Image window.
- Select the region inside image containing red eyes. The red eye tool works only in selected region, not in whole image.
- Use menu command Effects/Red Eye Reduction or the corresponding icon in the toolbar.

Q16

The program repeatedly crashes when AVI or MOV files present in a folder.

This is known problem. It will be fixed in future versions. Now you can prevent PhotoPhilia to process video files:
- Select Tools/Preferences menu command in PhotoPhilia Explorer.
- Select Movie tab and turn on "Disable movies" option.
- Then restart the program.

Q17

PhotoPhilia™ Help is not opened on Windows Vista.

Download Windows Help program from the Microsoft web site. This program is required to display some Help files on Windows Vista:
http://www.microsoft.com/downloads/details.aspx?FamilyID=6ebcfad9-d3f5-4365-8070-334cd175d4bb&displaylang=en

Please send your questions and comments to support@pholix.com

Always include the program version number and version of MS Windows.

If you have problems with printing, then include the printer model name.

If you have problems with TWAIN acquiring from scanner or camera, then include the device model name.

If our program cannot read some image file, then you may send us such file. Please, do not send large files in email attachments. If your sample file size more than 1 MB, then we shall give FTP address to where you will be able to upload sample file.